Terms & Conditions

Terms and Conditions

 

1. Minimum Order Quantity:

·        The required minimum order value for the first purchase is USD 3,000. (10 pieces by color/ 5 pieces per size)

·        The reorder is no minimum requirement.  

2. Payment:

·        We accept payment in cash or through bank wire transfer only.

·        Production will start upon receiving a 30% deposit.

·        The remaining balance must be settled before shipment.

·        All bank charges, including beneficiary charges, are the customer’s responsibility.

3. Bulk Production:

·        The standard production lead time is 4-6 weeks after approval to start production.

·        Actual lead time may vary depending on order volume, design complexity, and production line workload.

·        An estimated delivery date will be provided by our sales representative after order approval.

4. Sample Production:

·        The approximated sample lead time is 3-4 weeks after design approval.

·        The mold fees may apply when customers request modifications or customizations to the model.

·        The cost of the mold charge depends on the specific design. It will be provided in the offered Quotation before starting the sample.

·        If orders exceed 100 pieces/pairs within 6 months after the sample approval, the mold charge will be refunded.

5. Shipment:

·        Shipping charges, Insurance and special shipping document costs are the customer’s responsibility.

6. Warranty and Repair:

·        We accept request for repairs or replacements of defective products from manufacturing process.

·        Damages caused by customer use or repairs by other companies are not covered under warranty.

·        Claims for manufacturing defects must be reported within 10 working days of receiving shipment.

·        If we determine that the damage is not due to manufacturing fault, we will provide a reasonable repair quote if available. 

·        For regular products with flash plating, we offer a 30-days warranty after shipping the products, excluding items used by end-users.

·        For items with Palladium-based plating and 18K Gold or Rose Gold plating over 0.5 microns, a 90-days warranty is offered after shipping, excluding items used by end-users.

7. Remark:

·        These Terms and Conditions are subjected to change without advance notice. Any updated will be communicated to our customers. Please ensure that you attentively review and clearly understand these terms.

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