Terms and Conditions
1. Minimum Order Quantity:
· The required minimum order value for the first purchase is USD 3,000. (10 pieces by color/ 5 pieces per size)
· The reorder is no minimum requirement.
2. Payment:
· We accept payment in cash or through bank wire transfer only.
· Production will start upon receiving a 30% deposit.
· The remaining balance must be settled before shipment.
· All bank charges, including beneficiary charges, are the customer’s responsibility.
3. Bulk Production:
· The standard production lead time is 4-6 weeks after approval to start production.
· Actual lead time may vary depending on order volume, design complexity, and production line workload.
· An estimated delivery date will be provided by our sales representative after order approval.
4. Sample Production:
· The approximated sample lead time is 3-4 weeks after design approval.
· The mold fees may apply when customers request modifications or customizations to the model.
· The cost of the mold charge depends on the specific design. It will be provided in the offered Quotation before starting the sample.
· If orders exceed 100 pieces/pairs within 6 months after the sample approval, the mold charge will be refunded.
5. Shipment:
· Shipping charges, Insurance and special shipping document costs are the customer’s responsibility.
6. Warranty and Repair:
· We accept request for repairs or replacements of defective products from manufacturing process.
· Damages caused by customer use or repairs by other companies are not covered under warranty.
· Claims for manufacturing defects must be reported within 10 working days of receiving shipment.
· If we determine that the damage is not due to manufacturing fault, we will provide a reasonable repair quote if available.
· For regular products with flash plating, we offer a 30-days warranty after shipping the products, excluding items used by end-users.
· For items with Palladium-based plating and 18K Gold or Rose Gold plating over 0.5 microns, a 90-days warranty is offered after shipping, excluding items used by end-users.
7. Remark:
· These Terms and Conditions are subjected to change without advance notice. Any updated will be communicated to our customers. Please ensure that you attentively review and clearly understand these terms.